*Parts of the previous 24-hour cancellation policy have been adjusted to encourage best practices, while others remain in effect. You automatically agree to these policies by scheduling, so please make sure you have read through them.
The most important cancellation policy update:
- No call/no shows or anyone not onsite for their appointment will still be charged the full rate of the session.
- If you need to cancel or reschedule with less than 3 hour notice or I’m already in transit to you, you will be charged 50% of the full session rate.
- Gift certificate appointments that do not provide adequate notice, as specified in this cancellation policy, will be void or the full amount of the missed session will be deducted from the total gift amount.
If you’re running late for your appointment you’re entitled to receive your massage for the remaining time and at the full rate of the time you scheduled.
Also, full compliance with the law is expected on behalf of every client. If a client refuses to wear a mask or otherwise intentionally puts others at risk, the session will be terminated on the spot and the full rate will be charged.
- All things considered, please understand I may also need to postpone an appointment or quarantine under similar circumstances in order to do my part to keep you and others safe.
I reserve the right to discontinue services to anyone who does not comply with these policies or with state law and other safety requirements. I reserve the right to discontinue a service already in progress and charge the full-rate for the session if, for any reason, a client’s behavior or motives are inappropriate. There is a zero tolerance policy and they will be reported.
This policy remains in effect even if the appointment was scheduled by someone else on your behalf.
Cancellations without adequate notice are only excused as a result of force majeure, or unforeseeable circumstances beyond control, as noted: (1) severe weather (2) major accidents or health emergency (3) acts of a public enemy, (4) acts of the government, (5) fires, (6) floods, (7) epidemics, (8) quarantine restrictions, (9) strikes affecting travel, and (10) riots.